I was surfing around this evening and found these articles and found them helpful
Investor Relations (IR) on Corporate Websites
About Us Information on Websites
Press Area Usability
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Tweet using web writing principles
In work we have really started to investigate the opportunities twitter can provide as a tool for driving additional traffic to our content.
It has got me thinking... has twitter created a new behavioural method of reading online? or is this a opportunity to capitalise on a opportunity to create tweets that stand out from the crowd?
Earlier in 2009 I recall reading a study by Jakob Nielson on how we only read the first 11 characters in a list online. This got me thinking about the tweets from the people follow in our twitter dashboards, how many do I actually read?
It’s true, some tweets just blur into one another, and some real golden insight or opinion could be missed.
We also read these pages in an F shaped pattern, so as times goes on, these will appear further and further down the page, and less likely to be read unless they are written in a way which grabs their attention.
So in a congested world of communication.. how do you make yourself heard?
Tight CTAs
Unlike when writing for web pages, we can’t control what content surrounds our call to action (effectively our tweet among 100's of others), so not only do we have to optimise these to fit within the 140 characters, but they have to stand out from the crowd.
Short URLs
Tinyurl, bit.ly, tr.im etc are driving millions of links each day through to content linked from twitter, but the format with their random number/letter collections doesn’t adhere to the practices of good hyper-linking text. Remember, your followers are scanning your tweets, so ‘http://tr.im/dbuxa’ means very little to them.
Having your URL link relating to your tweet could be the most powerful devices that attracts followers eyes to your tweet (i.e. http://doiop.com/webmanagerinlondon) Have a look at using doiop.com to links with a descriptive keyword following the / for free.
Cant bold? Capitalise
When web writing, if we aren’t hyperlinking, we can use bold to draw the eye to a piece of copy.
We can’t bold in twitter, but we can capitalise without ‘shouting’. My recommendation would be to use this on place names. For instance:
Twitter has allowed for the masses to start producing content for the web, and along with this, standards slip.
I don't feel twitter and similar tools will change the way we read dramatically, if anything it will further enhance our scanning/discarding of content if it doesn't grab us straight away.
More reading
There is heaps of great stuff out there that others have written. Feel free to post a comment with others you have found.
Tweet
It has got me thinking... has twitter created a new behavioural method of reading online? or is this a opportunity to capitalise on a opportunity to create tweets that stand out from the crowd?
It’s true, some tweets just blur into one another, and some real golden insight or opinion could be missed.
We also read these pages in an F shaped pattern, so as times goes on, these will appear further and further down the page, and less likely to be read unless they are written in a way which grabs their attention.
So in a congested world of communication.. how do you make yourself heard?
Tight CTAs
Unlike when writing for web pages, we can’t control what content surrounds our call to action (effectively our tweet among 100's of others), so not only do we have to optimise these to fit within the 140 characters, but they have to stand out from the crowd.
Short URLs
Tinyurl, bit.ly, tr.im etc are driving millions of links each day through to content linked from twitter, but the format with their random number/letter collections doesn’t adhere to the practices of good hyper-linking text. Remember, your followers are scanning your tweets, so ‘http://tr.im/dbuxa’ means very little to them.
Having your URL link relating to your tweet could be the most powerful devices that attracts followers eyes to your tweet (i.e. http://doiop.com/webmanagerinlondon) Have a look at using doiop.com to links with a descriptive keyword following the / for free.
Cant bold? Capitalise
When web writing, if we aren’t hyperlinking, we can use bold to draw the eye to a piece of copy.
We can’t bold in twitter, but we can capitalise without ‘shouting’. My recommendation would be to use this on place names. For instance:
MANCHESTER (April 28) Visit our stand 21B at ACT 2010 Conference to meet an Olympian. More at http://ltsbcm.com/LloydsACT10In conclusion
Twitter has allowed for the masses to start producing content for the web, and along with this, standards slip.
I don't feel twitter and similar tools will change the way we read dramatically, if anything it will further enhance our scanning/discarding of content if it doesn't grab us straight away.
More reading
There is heaps of great stuff out there that others have written. Feel free to post a comment with others you have found.
- Twitter Postings: Iterative Design (Jakob Nielson)
- Doiop.com
- Copywriting for Twitter
Keynote Customer Experience Rankings tests UK banking websites
From Banking Times
Keynote customer experience has released their latest results on customer experience rankings for UK banks. It was a reasonable sample, 2500 participants.
Here are the results...
Overall customer experience – will visitors move to online banking?
Tweet
Keynote customer experience has released their latest results on customer experience rankings for UK banks. It was a reasonable sample, 2500 participants.
Here are the results...
Overall customer experience – will visitors move to online banking?
- 1. The Co-operative Bank
- 2. Nationwide
- 3. Halifax
- 1. NatWest
- 2. The Co-operative Bank
- 3. Halifax
- 1. The Co-operative Bank
- 2. Nationwide
- 3. Halifax
- 1. The Co-operative Bank
- 2. Nationwide
- 3. HSBC
- 1. NatWest
- 2. Halifax
- 3. Nationwide
- 1. Halifax
- 2. Bank of Scotland
- 3. HSBC
New Barclays repaint
A colleague at work mentioned this to me today.
The Barclays Corporate site has been 'repainted', but still seem to be much of the same content as before. Previously was Barclays commerical but a internal rejig seems to align with with Lloyds and RBS.
It is minor, but for weeks the image on their 'Supporting UK Business' page has been broken (seem to ref the internal cms system). Also they seem to have removed their links to their turning the corner site?
Take a look
http://www.barclayscorporate.com/
Tweet
The Barclays Corporate site has been 'repainted', but still seem to be much of the same content as before. Previously was Barclays commerical but a internal rejig seems to align with with Lloyds and RBS.
It is minor, but for weeks the image on their 'Supporting UK Business' page has been broken (seem to ref the internal cms system). Also they seem to have removed their links to their turning the corner site?
Take a look
http://www.barclayscorporate.com/
Commonweath Bank 2013 vision
An interesting perspective from the Commonwealth Bank in Australia of their vision for 2013.
http://www.youtube.com/watch?v=pTv2tMenhxA
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Tweet
http://www.youtube.com/watch?v=pTv2tMenhxA
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